FREQUENTLY ASKED QUESTIONS

Some frequently asked questions to help get you started.
Can't find what you're looking for? Ask us here

User and system issues

I'm having trouble logging in, what should I do?


Check that you're trying to log in with the email address and password you signed up with. if you've forgotten your password, there is a 'forgot password' link on the log in page. If you've forgotten your email address you signed up with, contact us If an account or subscription was created for you, or provided as a promotion, gift or award, check your email for log in details or contact us for help getting started.




Why are there two menu styles on my mobile device?


RIDE360 uses one website to host multiple features, there's a lot of devices and different browsers that handle the functions and viewing in different ways. To keep viewing and functionality at it's best on all devices, the standard mobile view remains and we've added a mobile menu with quick links just for NAVIG8. We've found that Google Chrome and Safari work best. If you experience any problems, contact us so we can get the IT guru's to check it out.




My device seems to glitch and kick me out of some windows?


Check you have the latest updates for your browser installed on your device. NAVIG8 has been checked on all devices.




I followed a link on my phone from facebook, I can't fill out one of the forms?


This is quite common across many websites and really easy to solve. On your mobile device, beside the address bar at the top, you'll see a settings tab, open the list and select 'open with' then select your device browser. Do this for any external links you click to any website, especially ones that require forms to be completed or e-commerce purchases. All functionality will now work as it should.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.




I have a coupon code to redeem, but it didn't work?


Make sure you enter the code in step 1 of your registration as shown here.





Kilometre Kruncher

When does the Challenge start and finish?


Kilometre Kruncher is open from 12:01am the first day of each month to 11:59pm on the last day of each month. Uploads to be submitted before cut off time and must be able to be validated as being ridden in the correct month. Ironman challenge is open from January 1st and ends at 11.59pm December 24th.




What distance rides can I enter in the Challenge?


Only day rides of 300kms and over are accepted for the Kilometre Kruncher. A day ride is one that starts and finishes in any same 24hr period.




What are the prizes?


Prizes vary and will be listed in our promotions blog and also through our newsletters.




Is the Challenge for road or offroad rides?


The Kilometre Kruncher is for all registered bikes. YourRide, YourWay.




Does NAVIG8 record my Kilometres and rides?


NAVIG8 is an event and skills based platform. We do not record any information, we store only what you submit for purposes of the Challenge. You can use any GPS or smart device app to record your trips, then submit via the LOG YOUR KMS upload page. We've all got our own preferred programs, apps and devices, so use what you're familiar with. It's YourRide. YourWay.




How do I submit my Kilometre Kruncher records?


You can submit your records from the LOG YOUR KMS tab on the Kilometre Kruncher home page (desktop) or via the mobile menu.




Can I submit Kilometres that I did before registering?


Only Kilometres recorded and uploaded after you subscribe (see note 1) are recognised and eligible for prizes. (1) If you did your ride earlier on the same day you subscribed, you must upload it before midnight that day for it to be accepted.




How long after a ride do I have to submit my Kilometres?


Anytime prior to 11:59pm on the last day of the month, although the sooner the better helps keep everything running smoothly, your progress can be shared and records stored safely on our servers.




How much does it cost?


There is no additional cost after your subscription to enter the challenge. See the NAVIG8 subscriptions for prices and a list of inclusions.




Where do I sign up?


If you're new to NAVIG8. 1. Get your NAVIG8 subscription. 2. Join the challenge. 3. Log your km's Existing subscribers. 1. N/A 2. Join the challenge. 3. Log your km's Follow this link to get started.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.




Can I create my own NAVIG8 challenge?


Yes, you can create a NAVIG8 challenge if: You are a business, an event manager or promoter and will provide prizes or direct benefits to riders entering the challenge. You can submit your own challenge to be included as an official NAVIG8 challenge by going to the User Requests page for details and to submit your details. Alternativaly, contact us to discuss your ideas.




What type of files can I upload to verify my Kilometres?


Acceptable uploads include a .gpx file or if providing a screenshot of your gps/tracking app, it is to show date, total kms and duration of the ride. Odometer photos are not accepted. Use your favorite app, your favorite GPS and choose your preferred way to upload...it's #YourRide #YourWay Images shown are screenshots of some of the types that users have uploaded during the challenge using HEMA, RELIVE, REVER.





Motocaches

What is a NAVIG8 Motocache?


NAVIG8 Motocaches can be a waypoint, a point of interest, physical or virtual items, located by GPS coordinates and clues. Many are as simple as taking a photo at a tagged location, others may require parking your bike and hiking to find them.




How do I know where they are?


After logging in to your user account, use the NAVIG8 online motocache finder, scroll or zoom the map to find the NAVIG8 icon, tap to reveal the location, clues or questions to answer. The online motocache finder works on all devices.




How do I find the motocaches or waypoints, will NAVIG8 guide me there?


NAVIG8 is an event and skills based platform, designed so you can use multiple apps or devices to be involved. There are links that will open in Google maps and in some cases the waypoint is also linked to our HEMA cloud or other application. View the motocache details, add it to your trip or preferred route creator and get out there on a ride. For motocaches located on roadways, the link to Google maps will be fine, where a motocache is located offroad, use the links to waypoints, it's coordinates and clues.




Why do I have to upload my find?


Many other geocaching systems are a simple push of a button in an app, in many cases you don't even have to leave your house, where's the skill or adventure in that? There's decent prizes on offer, it get's competitive and we need to verify everyone actually visited the locations, answered the questions, solved puzzles or got involved in any little challenges set. NAVIG8 is designed to encourage you to improve navigational planning and get out on a ride.




I have found a Motocache, what next?


Now you need to Log it. Submit your details on the page. LOG YOUR FIND You'll also find links to the LOG YOUR FIND page from the motocache finder (desktop) and from the mobile menu. There are three parts to each recorded upload. 1. Upload an image 2. Answer any questions from the motocache finder. 3. A message about your find we can share with others.




Are the Motocaches for road or offroad riders?


The NAVIG8 Motocaches are for all registered bikes, choose a Motocache that suits where and how you want to ride there. YourRide, YourWay.




How much does it cost?


NAVIG8 Basic is $29.95. There is no additional cost after your subscription to join in the NAVIG8 motocaching or selected challenges. See the NAVIG8 subscriptions for prices and a list of inclusions.




How long after I locate a motocache do I have to record my find?


That's up to you. Anytime is fine, although the sooner the better to help keep everything running smoothly, your progress can be shared and records stored safely on our servers.




How long does the NAVIG8 Motocache game go for?


The NAVIG8 Motocaches are active from January 1st to midnight Dec 24th. Uploads are open until midnight Dec 28th. Records submitted after this will not be recognised.




I want to join, where do I start?


If you're new to NAVIG8. 1. Get your NAVIG8 subscription. 2. Use the motocache finder and go riding. 3. Record your find. Follow this link to get started.




How do I earn bonus points?


You can submit your own waypoint to be included as an official NAVIG8 motocache and earn bonus points when it's discovered by other adventurers. Number of user generated motocaches are listed in the plans, for NAVIG8 Basic it is 2 motocaches per user, per subscription period. Go to the User Requests page for details and to submit your motocaches.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.




Does NAVIG8 automatically record my find or check me in at places?


For the purposes of our games, motocaches and challenges, we've used part technology with something real and engaging, not just virtual rides. Recording is easy, you just upload your find or other details from any device or your chosen app. There will be some add ons in the future!





General

What is NAVIG8?


NAVIG8 is an event and skills based platform, designed to encourage you to get out on a ride and have some fun. Visit amazing places, hit waypoints, unlock prizes and rewards. Join a challenge, share your adventures and inspire others to get out there too. It's YourRide. YourWay.




Our business would like to get involved, what's available?


We have a number of ways that you can be involved, advertise with us, promote your products, provide member discounts and more, contact us for details.




You have an events page and a challenge page, what's the difference?


Good question. A NAVIG8 challenge is a listed activity that is open to NAVIG8 subscribers. An Event is a once off or special activity that has a registration requirement and may include paid tickets. All events will have a subscriber discount or special offer for members.




Can I create my own NAVIG8 challenge?


Yes, you can create a NAVIG8 challenge if: You are a business, an event manager or promoter and will provide prizes or direct benefits to riders entering the challenge. You can submit your own challenge to be included as an official NAVIG8 challenge by going to the User Requests page for details and to submit your details. Alternativaly, contact us to discuss your ideas.




Can I create my own event?


For social rides. Use the MyEvents category in the Blog, here's where you can post any social or free ride, find someone else interested in joining you on a day ride or epic adventure. You can also add a link to your social event page such as facebook in your post. Other events. We can create an event for you on our events page, provide paid or free ticket options, registrations and a payment gateway, contact us for ways we can customise a listing for you. We'll take care of setting up the event page and bookings and provide a page that you can update, edit and share any time from your desktop, tablet or mobile device.




Can I join more than one challenge at a time?


Yes Your subscription entitles you to joining all of the standard NAVIG8 activities, you can choose one or combine them all. As an example, you can be entered in the Kilometre Kruncher and during the ride be collecting caches or hitting waypoints. All you need to do is upload the information for each one to be eligible for points and prizes for each activity.




Do you run dirtbike and adventure tours?


RIDE360 and NAVIG8 has a range of rides including: Subscriber rides. Mystery and social rides. Navigational rides and challenges. Charity rides. Special events.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.




I'm not in Australia, can I still join?


Currently our Motocaches and Challenges are only held in Australia, although International riders are very welcome to join our community. If you're planning a ride downunder you can subscribe and be eligible for an international riders prize, you'll need to arrange collection while you're here or overseas postage for any items if you leave prior to the draw. You can also join any of the social rides or special events listed, we'd love to have you along.




What's your cancellation and refund policy?


Requests for refunds are to be made in writing, If for any reason you have to cancel or reschedule your booking, please contact us Events: 30 days or more prior to an event, 90% refund. 15-29 days prior to an event, 50% refund. 14 days or less, nil refund. Other options Transfer your booking to another open event at any time Transfer booking to another rider, (new entrant will be required to complete a new entry form) Plans, subscriptions, memberships: We do not normally refund fees for these services if you change your mind or make a wrong decision. If you believe the included content is not as described in the service description, please contact us. Physical goods: Where an item is deemed faulty we will replace and ship it at our cost, items are subject to the terms and conditions of the manufacturer.




Do you have a privacy policy?


Yes, Our privacy policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information. We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services, you can read it here





Tours and Group rides

What type of riding will I be doing?


From wide open 4WD roads, scenic and sealed twisties to old cattle trails and everything in between. Most of our rides suit any rider with at least some bike skills, there's usually something to keep seasoned riders happy too. What one rider finds easy another may consider hardcore, so have a look at our grading guide and if you have any questions, don't hesitate to contact us See our rider information page for more help.




How big are the groups and how often are the rides?


Group sizes vary, we do cap some rides depending on location, logistics and safety. Then there are rides we hope to see hundreds get involved, just like our RideToStopSuicide awareness ride and community fundraisers. Check the events page for dates and locations.




Do I need a licence?


Yes. All riders must have a current motorcycle licence. Learners are fine too, just be sure to follow the requirements of the state you're in.




Can i ride an unregistered bike?


No. Our rides are only for registered and roadworthy bikes. If we, or someone else lists a special event on our website that permits unregistered vehicles, it will be clearly shown.




What's Included in my booking fee?


Each ride page will outline what's included.




What do I bring?


It depends on the ride or event, each ride will have any essentials listed. See our rider information page for other things to consider.




What accomodation is available and do I book myself?


This will vary from camping to outback pubs and motels, please check ride page for information and inclusions.




Do I need to fill out a heap of paperwork before a ride?


All you need to do is read the event description, this indemnity form, relevant guides and complete the electronic registration form. If for some reason you can't register online, contact us and we'll make other arrangements for you.




What happens to me, my bike and gear if I'm injured or my bike breaks down?


Depends on the ride, some are fully supported and others self sufficient and social group rides. Our rides have always been all in/all out, we'll never leave anyone stranded. See our helpful rider information page for more.




Do you have hire bikes?


No. You ride your own bike, occassionaly we'll have demo's on a ride.




How do I pay, do you have a refund policy?


Payment information is provided on the entry form. Most are paid in full at time of booking, if it's a larger cost event, we can split the payments to make it manageable. We reserve the right to alter prices without notice (prior to bookings) Refunds are available on bookings paid in full only. 30 days or more prior to an event, 90% refund. 15-29 days prior to an event, 50% refund. 14 days or less, nil refund. Other options Transfer your booking to another open ride at any time Transfer booking to another rider, (new entrant will be required to complete a new entry form)




What happens if an event is cancelled or postponed?


​If we cancel, postpone or amend itinerary of a ride for any reason, we will contact you. If we cancel, postpone an event due to, but not limited to; weather, natural disaster, safety concerns, track/road closures, lack of entries or any other reason, we will offer you a rescheduled date or transfer the equivalent fee to another event.




Have a question that isn't covered here?


Check out the Rider Information pages and if you still have any questions, don't hesitate to get in touch. Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.





Members area, Blogs

Why can't I see my profile on the members page or use the blog?


From the homepage, select the dropdown arrow, then select My Account. After your account page opens, select the Join Community button, your member profile will now show on the members page and the blog features will activate. This screenshot should help.




Can I customise my profile page?


Yes. After you've joined the community, you'll see a link to your profile in the dropdown (1), click on Profile (2) and your page will open. Go ahead and add some detail like photo's, videos and anything else you'd like others to know about you. From here you can also update any information in your account, update preferences and blog notifications. You can come back at any time and make changes.




I'm having trouble logging in, what should I do?


Check that you're trying to log in with the email address and password you signed up with. if you've forgotten your password, there is a 'forgot password' link on the log in page. If you've forgotten your email address you signed up with, contact us If an account or subscription was created for you, or provided as a promotion, gift or award, check your email for log in details or contact us for help getting started.




Can I receive notifications when others post content?


Yes. You can switch this feature on or off, simply go to your account profile, you can change the following settings at any time. Blog Subscription, receive emails about new posts and updates. Receive updates when members like your posts or comments, or updates about members posts you follow.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.




What can I share in the blogs?


All members of the site can like, comment and share posts in the blog. As a NAVIG8 subscriber you can also create your own content.




What are the different 'My' categories in the Blog?


This is where you can post your own content. Any member can like or comment on your posts, however only NAVIG8 subscribers have writer privelidges to post new blogs. Here are the user categories and descriptions. MyRides Share your adventures, ride reports, general stories, use pics and videos. You can hyperlink to youtube too if you have a channel. Maybe you're a Vlogger, add your link in your profile too. MyGarage Show off your machine or anything garage related. MyHTR Hints, Tips, Reviews, about anything. MyEvents* Here's where you can post any social or free ride, find someone else interested in joining you on a day ride or epic adventure. You can also add a link to your social event page such as facebook in your post. * We can also create an event for you on our events page, provide paid or free ticket options, registrations and a payment gateway, contact us for ways we can customise a listing for you. We'll take care of setting up the event page and bookings and provide a page that you can update, edit and share any time from your desktop, tablet or mobile device.




Can I change my displayed user name?


Yes. 1. Click the dropdown link on main screen, beside members area 2. Select profile. 3. Click Edit. 4. Change your displayed name or profile picture. 5. Save changes.





RiderRoutes

What are RiderRoutes?


RiderRoutes are track or route files created for use in events or challenges, they are provided to entrants after registration. On occassion, bonus RiderRoutes are also emailed to NAVIG8 Subscribers after events. We also create custom RiderRoutes for other groups and businesses. Prices are supplied on request. RiderRoutes are supplied electronically, they include password protected download links to GPS ready files and printable information (where necessary). As of the end of 2019, over 500 RiderRoutes have been distributed.




Have a question that isn't covered here?


Use the contact page and we'll answer you as quickly as we can, if it could be helpful for others we'll add it here too.





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